Refund policy
1. General Provisions
Unused, undamaged goods of satisfactory quality may be returned within 14 calendar days from the date of receipt.
Return shipping costs are covered by the customer, except where the item is defective or was delivered incorrectly.
2. Return Procedure
To return or exchange an item, the customer must:
- Contact us by email at: labas@magiskaspastas.lt
- Send the item to: Gedimino St. 32, Marijampolė, LT-68305, Lithuania, Phone: +37066911349
3. Refunds
Refunds for returned items will be issued within 7 calendar days from the date we receive the returned item.
Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed with the customer.
4. Condition of Returned Items
Returned items must:
- be unused
- be in their original, undamaged packaging
- be in their original saleable condition
- include all original stickers, labels and protective materials
The Seller reserves the right to refuse a return if the item does not meet these requirements.
5. Defective Items
Defective or damaged items may be returned or exchanged within 2 years from the date of purchase in accordance with the laws of the Republic of Lithuania.
In such cases:
- the item may be exchanged for the same or another item
- if an exchange is not possible or the customer does not agree to an exchange, a refund will be issued
Items are not considered defective if:
- they have been used contrary to the recommended instructions for use
- they show signs of normal wear and tear
- their expiry date has passed or, at the time of purchase, less than 3 months remained until the expiry date
6. Non-Returnable Items
The following items cannot be returned:
- personalised items (e.g. items personalised with a child's name)
- digital content (PDFs, etc.) delivered immediately after payment
7. Final Provisions
Returns are handled in accordance with Articles 6.228¹⁰ and 6.228¹¹ of the Civil Code of the Republic of Lithuania.